Reply to a negative review professionally
Write a calm, helpful public reply that acknowledges the issue and offers a solution.
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Customer support
Chatbot and help centre knowledge base builder
Turn your policies, FAQs and past tickets into a helpful, accurate knowledge base for your chatbot or help centre.
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Add your contextReplace the highlighted placeholders with your own details.
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Review the resultCheck the output, add your real facts and use what fits.
Prompt
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Role & instructions
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Business details
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Raw material
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Output format
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Content inventory
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The answers
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Conflicts and gaps
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Escalation rules
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Safe fallback wording
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Test questions
11
Maintenance checklist
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Format
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